Investigation Tools and Techniques LR102
Effectively dealing with complaints and conducting
investigations is a critical part of creating a productive and fair
workplace culture. This workshop focuses on both the strategic
considerations as well as the nuts and bolts of investigating
issues of employee misconduct. Special emphasis is placed on
relevant contractual considerations, preparing an investigation
plan and conducting investigatory interviews. Prerequisite:
LR101
Effectiveness in Arbitration LR104
Contractual or disciplinary disputes that cannot be resolved
by the parties are ultimately tried and resolved in arbitration.
Led by experienced arbitrators and advocates, this workshop
is designed for those who need to develop a strategy for
preparing or presenting evidence in labor arbitration, and is
also appropriate for professionals managing the grievance
process and supporting advocates at arbitration. Prerequisites:
LR101 and LR205
Labor Relations Law LR105
When involved in the collective bargaining process or the
administration of a contract, it is necessary to understand the
National Labor Relations Act and its practical impact on the
workplace. This workshop is accessible to lawyers and non-
lawyers alike, and provides the opportunity to understand a
host of legal principles and considerations.
Effective Grievance Handling: From Step One to
Arbitration LR106
Develop the knowledge, skills and confdence necessary
to promote productive, effcient and successful handling
of grievances, and to ensure that management is gaining
maximum beneft from the process. Prerequisite: LR205
Preparation for Collective Bargaining LR201
This workshop focuses on aligning collective bargaining
objectives to business strategy, preparing and prioritizing
management and union goals, and the nuts and bolts of
getting ready for the bargaining table. Engage in a simulation
to seek a bargaining mandate from management.
Effective Collective Bargaining Skills and
Strategies LR203
Transition from bargaining strategy to negotiating strategy by
focusing on tools and techniques necessary to achieve "at-the-
table" results. Through a collective bargaining simulation, focus
on developing and selling proposals, probing union demands,
the timing and sequencing of offers and concessions, and
coming to agreement or impasse. Prerequisite: LR201
LABOR RELATIONS
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On-Site Programs: Labor Relations
All workshops and certifcates are available as on-site
programs and can be customized to meet the needs of
your organization.
Collective Bargaining Immersion
Prepare the entire collective bargaining team for negotia-
tions using the actual issues you will face. Learn how to
put the organization's business strategy at the center of
your bargaining preparation. Engage in an interactive
exercise that includes translating overall objectives into
specifc proposals and anticipating the union's response
and demands. Then learn and practice "at-the-table"
negotiating strategy and tactics in a full-day negotiation
simulation.
Contract Administration Immersion
Meet the knowledge and skill-building needs of your
organization's human resources and labor relations practi-
tioners in the subject areas of labor relations, employment
and labor law, contract interpretation, grievance handling
and arbitration, and workplace investigations. Case stud-
ies, role plays and simulations allow participants to apply
what they've learned during the workshop to relevant
issues that may arise in the workplace.
Advanced Arbitration Advocacy
Created for the professional who wishes to become an
arbitration advocate, or for the existing advocate who
wants to improve and master skills. Learn and practice
how to use the technical aspects of the advocacy process
to tell a persuasive story clearly and effectively before a
labor arbitrator. The program can be specifcally custom-
ized to include contract provisions and fact patterns from
participating organizations.
Managing and Supervising in a Unionized
Environment
Shaped to develop the confict resolution, team building
and labor relations skills of managers and supervisors.
Effectively managing teams and resolving confict, in addi-
tion to substantive knowledge of labor relations, is essen-
tial to managing and supervising a unionized workforce.
Interactive case studies and exercises allow participants to
practice learned skills.
For more information about customized programs,
contact Dan McCray at danmccray@cornell.edu
or call 212.340.2861.